We operate with a privacy-first mindset. This policy explains what data we collect, how it is used, and the safeguards that protect it.
We collect limited personal information that you provide when requesting product access, such as your name, business email, company, and the region you operate in. We also gather product analytics and usage telemetry in aggregated form to improve reliability.
Your details are used to administer accounts, communicate product updates, and provide customer support. Aggregated usage data informs product decisions, incident response, and roadmap prioritisation. We do not sell your data.
Core infrastructure is hosted in Singapore with backups stored within compliant APAC regions. We retain customer data only as long as required for contractual or legal obligations. You can request deletion at any time by contacting privacy@paddly.ai.
We rely on select processors (such as Cloudflare, logging, and analytics vendors) to operate the platform. Each partner adheres to comparable security controls and does not have permission to use your data for independent purposes.
You may access, update, or delete your personal information by emailing privacy@paddly.ai. We respond to verified requests within 30 days in accordance with Singapore PDPA.
For any privacy questions, contact privacy@paddly.ai.